To all our Stakeholders, Village Residents, Snowsport and Mountain Adventure Enthusiasts,

The excitement is building as we approach the ‘deferred’ opening of the 2020 snow season. We are delighted that the Victorian government has declared that from June 22nd, the ski season can  commence. Whilst Falls Creek Ski Lifts have confirmed the lifts will begin turning two days later, on June 24th.

It was not too long ago that the prospect of any opportunity to put a few turns in was anything but a reality. As we approach the season, we acknowledge it is going to be different. It is going to require flexibility and patience to ensure safety is paramount and that we comply with the Chief Health Officers directions.

To that point, we have all been experiencing the challenges of this pandemic. The resort and its stakeholder and partners have nonetheless been frenetically getting ready to welcome you.

As with many large venues, there are challenges managing mass gatherings. However, we are confident the steps we are taking will prioritise safety first.

To that point, this season will require a little more planning and preparation on all our behalves.

As such, there are changes in place when visiting Falls Creek for the 2020 snow season.

We are asking our guests to do a little extra in preparation for their snow trip this year.

To avoid disappointment, we recommend you follow this sequence;

  1. Ensure you have purchased (online) your lift ticket from Falls Creek Ski Lifts or have an Epic Pass, guaranteeing you ski lift access on the days you’re in resort;
  2. Book your accommodation (if staying overnight);
  3. Then, head to the Resort Entry page on our website to purchase and print your Resort Entry Vehicle Pass. Please provide all the details necessary then print it off as proof to place on your dashboard before departing home.

Vehicle Resort Entry

From Wednesday the 17th of June, guests will be able to purchase Resort Entry Passes online for dates between the 17th of June until the 17th of July only.

Don’t worry, for dates later than this, we’ll provide further details and release dates regarding resort entry in the coming weeks as further information becomes available and the resort is able to incorporate any changes to the current health restrictions.

IMPORTANT INFORMATION:

Downhill Skiers and Snowboarders Day Visitors

Those guests with accommodation booked in the Falls Creek Village do not have any limitations to booking resort entry (within the prescribed dates). Day visitors to the resort will continue to be limited. To avoid disappoint ensure you have a valid lift pass for the days you wish to enter.

Cross Country Skiing

Yes, we know your keen too…but further details will become available regarding Cross Country skiing as the trail conditions allow grooming activities to commence. Condition reports on cross country trails will be made available at that time. Where you’ve booked accommodation in resort, there will be no limitation to vehicle resort entry. However, natural snow fall is still needed to make the trails “kick and glidable” and it is best check with your accommodation provider first. Day visitors to the resort will continue to be limited.

Please visit the Falls Creek Resort Entry page to pre-purchase your resort entry.

Season Pass Holders (Resort Entry)

Falls Creek vehicle season pass holders will also need to change how they’ve usually planned their trips, with everybody coming to the resort needing to register on the Falls Creek Resort Entry page. The good news though, is there are no limitations to resort entry dates.

Season pass holders are required to register the dates of their visit and any person’s travelling to the resort in their vehicle. The registration process can be completed through the online store on our website (no cost associated). Your season pass sticker will need to be supplemented with a printout to show to staff at the resort entry ticket box and displayed on the dashboard of the vehicle.

Why the Changes?

In order to ensure the safety of all staff, guests and the community, the importance of having sufficient details to facilitate contact tracing is critical to meeting our obligations to ensure the ski industry and the resort is COVIDSafe. The resort is also subject to density quotients, which it is obliged to manage.

Additional Changes of Note;

Within Falls Creek resort we will see further operational changes under COVIDSafe protocols this season;

The BHP Road Shuttle Bus

The village bus services will not be operational for the 2020 snow season.

The Intra Village Shuttle Oversnow

The service from Slalom Plaza to the Village Bowl is unable to operate and meet the necessary criteria to ensure passenger safety. We apologise to all the weary bodies at the end of the day. We will however, endeavour to ensure, when the snow permits, that the ski in and ski out trails are maintained in piste condition.

Accommodation Transfer Service (ATS)

This service will be available for passenger and luggage transfers when arriving or leaving the resort. You may pre-pay for this service when purchasing resort entry. To ensure guest safety, changes to the number of passengers within the terminal and on oversnow vehicles will be managed differently this year. We ask for your support and understanding in the implementation of these measures.

 

As one Falls Creek resident is often quoted as saying “All snow season are great, some just greater than others”. I think this one will be “special”. Not just because we are fortunate enough to be able to host it, but because we are fortunate to at least have the opportunity for one!

We look forward to welcoming guests to Falls Creek for Season 2020.

 

Kind Regards,

 

Stuart Smythe

CEO | Falls Creek Resort Management

 

FAQs

Falls Creek Resort Entry

All vehicle resort entry passes must be purchased online and prior to arrival to the resort.  When purchasing a resort entry pass online, guests will be required to confirm who will be travelling in their vehicle, including name and telephone number, to allow for contact traceability. This is a DHHS government directive and a condition of entry to the resort for the 2020 snow season.

Resort entry passes must be printed in advance of arrival to the resort. This pass must be presented at the resort entrance at Howman’s Gap (ticket box) or the Accommodation Transfer Service building (after 5pm) and placed on the dashboard while parked within the resort. Check points will also be in place along Bogong High Plains Road to ensure that vehicles within the resort are authorised to be there during the nominated period. Those not abiding to these conditions will be subject to an infringement notice.

If you purchase your resort entry pass but do not bring printed confirmation, you will forfeit the online discount and be required to pay the difference of $6.50 per day at the gate.

Resort Entry Season Pass Holders

2020 Resort Entry Season Pass holders are required to register the dates of their visit online. There are no limitations to Season Pass holders’ visitation. However, registration of vehicle and passenger details must be completed prior to arrival at the resort. Confirmation of this booking must be printed and presented at the Howman’s Gap resort entrance or Accommodation Transfer Service (after 5pm). This paperwork must also be displayed on the dashboard of the vehicle when parked within the resort.

This change in process is to ensure compliance with contact traceability within the resort and is a government directive and a condition of entering the resort in 2020. Season Pass holders do not have to make any further payments when registering through the online portal.

Resort Entry Season Pass Sales

Further sales of Resort Entry Season Passes have been suspended for the 2020 snow season. We are not able to offer this product (right now) due to ongoing capacity management within the resort. We apologise for any inconvenience caused to guests that missed the Early Bird sale.

Early Bird Season Passes are still valid for the 2020 snow season, pending final payment (if not already paid in full).

All Resort Season Pass

The All Resorts Entry Season Pass will not be available for the 2020 Snow Season.

We appreciate this product is valued by many members of the skiing fraternity. However, the Alpine Resorts Coordinating Council have decided against releasing this option in 2020 due to the difficulty managing and complying with government directions regarding social distancing and capacity guidelines. We apologise for the inconvenience during what will be an unconventional season.

Accommodation Bookings

All guests staying in-resort overnight will be able to purchase their multi-day resort entry pass without limitations. Passes must be pre-purchased as per the Resort Entry guidelines above. We ask that you ensure you have purchased a lift ticket before booking resort entry.

Day Pass Resort Entry

Resort Entry Day Passes will be limited to 250 cars each day. Guests must pre-purchase their pass online in advance of their trip. The number of guests noted on the pass must not differ from those travelling in the car. See Resort Entry for further details.

If downhill skiing or snowboarding, please ensure you have purchased your lift ticket or have registered days through your Epic Pass (until July13) before booking your resort entry day pass.

Over 65 Resort Entry

Discounted resort entry for guests over 65 years of age have been suspended for the remainder of the season

No Pre-Purchased Resort Entry Pass

Guest who have not purchased a resort entry pass online or season pass holders that have not registered their intended visitation dates online, will not be able to enter the resort. This is due to contract tracing and capacity-management measures that will be in place. To avoid disappointment at the gate, you must book online.

Mountain Staff and Residents

Falls Creek mountain staff, residents and authorised pass holders have been sent a communication regarding resort access and registration requirements.

Lift Passes and Snowsport Lessons

Please visit www.skifalls.com.au for the latest information regarding purchasing lift passes and snow sport lessons.

EPIC Australia Pass

Please visit www.epicaustraliapass.com.au for further details regarding the EPIC Australia pass.

Snow play

Snow play and tobogganing will not be available until the 13th of July. A resumption of these activities at the Windy Corner toboggan area is snow dependent.

Cross Country

Regular infrastructure, such as the Windy Corner day shelter, XC rentals and lessons, will remain closed until the 22nd of June. Grooming of XC trails will commence on the 22nd of June providing there is sufficient snow coverage to provide adequate depth for grooming operations.

Food & Beverage Options

Please visit the Dining Guide on our website to see which venues will be open and their operating hours.

DHHS restrictions will be in place within these venues, as applicable to all hospitality venues within Victoria such a pre-booking, registering guest details and maximum sitting times.

 

 

Further details regarding resort and village operation will be provided over the coming weeks.

Please continue to monitor the NEWS sections of our website or subscribe to our newsletter below to stay informed.