Resort Entry

The declared snow season is now officially over and resort entry is no longer required again until winter 2021. Further information about the resort entry process, as well as 2021 snow season prices will be provided here soon.

What does the Resort Entry fee pay for?

Resort Entry fees are an important part of resort operations, funding essential services such as Ski Patrol, Snow Clearing, Guest Services and much more.

Ski Patrol

Ski Patrol are the front line soldiers in Falls Creek’s safety and emergency response. Your Resort Entry fees help to ensure that this crew of trained professionals are available on the slopes, around the village and in the resort at large to attend to any emergency situation that arises at Falls Creek.

Snow Clearing

Every time it snows our crews get to work clearing it from the Bogong High Plains Road so visitors can safely drive to Falls Creek. We also groom the village roads and clear stairs, access ways and public areas so everybody can get around the village safely.

Cross Country Grooming

Our cross country ski trails are among the best in the world thanks to the hard work of our grooming fleet. Your fees help keep the technology current and the 65km+ network expertly maintained.

Info & Public Spaces

Our visitor information staff work tirelessly to help hundreds of visitors a day in person, on the phone and by email and social media. Your fees help provide this service as well as maintaining public spaces and shelters that are used by all.

Transport & Parking

Traffic management is a tough job with up to 5,000 visitors and 2,000 cars staying at Falls Creek overnight. Your fees make it possible for our crews to safely park every vehicle and provide free shuttle services to get visitors from A to B each and every day of the season.

Waste & Environment

It’s not an attractive job but somebody has to do it! Your fees go towards our clean water supply, working sewage and removal of rubbish with a responsible approach to minimising the impact of over 150,000 visitors in a season.

Resort Entry Terms and Conditions

RESORT ENTRY PASS

Important Conditions of Purchase

WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the Supplier is required to ensure that any recreational services it supplies to you —

  • are rendered with due care and skill;
  • are reasonably fit for any purpose which you, either expressly or by implication, make known to the Supplier; and
  • might reasonably be expected to achieve any result you have made known to the Supplier.

Under section 22 of the Act, the Supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you enter the Resort and thereby accept these terms & conditions, you will be agreeing that your rights to sue the Supplier under the Act if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in these terms & conditions.

NOTE: The change to your rights, as set out in these terms & conditions, does not apply if your death or injury is due to gross negligence on the Supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

These terms and conditions apply to holders of Pass (Pass Holders) issued by the Falls Creek Alpine Resort Management Board (Supplier) in respect of the Falls Creek Alpine Resort Crown Land Reserve (the Resort) and cover the Pass Holders':

  1. a) use and conduct in respect of the Pass; and

(b) use of the Resort and facilities, and any activities carried out by the Pass Holder, whilst at the Resort.

The Supplier may in its sole discretion issue Pass for entry into the Resort subject to the conditions set out below.

Each Pass entitles the Pass Holder to access the Resort during the period stipulated on the Pass.

The price of the Pass is the amount set out at www.fallscreek.com.au/ResortEntry from time to time. No Pass will be issued unless and until the Supplier has received payment of the price in full.

The Pass must be affixed to the lower driver’s side of the front windscreen of the vehicle listed on the Pass and with the expiry date clearly visible prior to entry into the Resort – (Regulation 11.(3) Alpine Resorts (Management) Regulations 2009).

The Pass:

(a) remains the property of the Supplier, is not transferable and cannot be resold;

(b) is valid only for the date/s shown on the Pass and in respect of the vehicle shown on the Pass (note that the registration number on the Pass must not be altered);

(c) is void if the seal is broken;

(d) must be collected from Howman’s Gap Resort Entry Ticket Box at Howman’s Gap or posted to Pass Holder.

  1. The Supplier may at its discretion withdraw or cancel any Pass if it determines, in its reasonable opinion, that a Pass Holder has breached any of these terms & conditions.
  2. No replacement or refund will be made for loss of Pass, in the event of poor snow conditions, or if any lift service or other facility is not operating or open. The Supplier will not under any circumstances provide a refund for Pass purchased online.
  3. At all times while in the Resort, the Pass Holder must comply with:

(a) the Alpine Responsibility Code which is available at www.fallscreek.com.au/AlpineResponsibilityCode;

(b) the Alpine Resorts (Management) Act 1997 and associated regulations; and

(c) all signs (including during hours of darkness) or other directions of the Supplier or any of its employees and agents.

  1. People over 65 are eligible for a 20% discount (Over 65's Discount) on the purchase price of the Resort Entry Season Pass at the time of purchase. Proof of age must be presented by the purchaser in order to purchase the Pass at the discounted price. The Over 65’s Discount does not apply to bus, taxi, trailer, motorbike, driver only or Accommodation Transfer Service products (details of which are available on the Supplier's website at www.fallscreek.com.au/ATS). No Registered Postage is available on purchases made using the Over 65's Discount.
  2. Vehicles must not be left in a position to cause any obstruction to footpaths or roads.
  3. Subject to clause 13:

(a) the Supplier excludes any implied term, warranty or statutory right that may apply in connection with the provision of any goods or services in connection with this Pass;

(b) the Pass Holder voluntarily undertake activities within the Resort and acknowledge and agree that such activities may be dangerous and that personal injury or death may result;

(c) to the extent that any services provided by the Supplier in connection with these terms & conditions constitute a recreational service within the meaning of section 139A(2) of the Competition and Consumer Act Cth 2010 (CCA) (or equivalent Victorian laws), the Supplier, its employees, directors, officers, contractors and agents will not have any liability for death, physical or mental injury, contraction, aggravation or acceleration of a disease, or any other liability described in section 139A(3) of the CCA (or equivalent Victorian laws) that may result from or be associated with the supply of such recreational services, including but not limited to any of the following activities: skiing, snowboarding, snowtubing, tobogganing, skiing or snowboarding lessons, the use of ski lifts, all ski area services and facilities including snow clearing, operations of the ski patrol, the condition, layout, construction, design or use of pedestrian areas, roads, car parks, buildings, ski runs or slopes or the presence of people or objects thereon or any associated sporting activities or similar leisure time pursuits associated in any way whatsoever with being in snow affected terrain. The Permit Holder waives any rights that it may have in connection with such services and releases the Supplier from any claim, liability, loss or damage (howsoever incurred) in connection with the same; and

(d) the Pass Holder releases its employees, directors, officers, contractors and agents from any loss, damage or liability in negligence, equity, breach of contract or statute or statutory duty to the Pass Holder, howsoever incurred by the Pass Holder which is not otherwise dealt with in clause 12(c).

The Supplier holds the benefit of this clause 12 for itself and on trust for each of its employees, directors, officers, contractors and agents.

  1. The Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) provides Consumers (as that term is defined in the Australian Consumer Law) with a number of protections and Consumer Guarantees that cannot be excluded or limited. These terms & conditions, and in particular the limitations of liability set out in these terms & conditions, are therefore subject to, and will not apply to the extent that they limit or exclude, such protections and Consumer Guarantees applicable to Consumers. However where the Australian Consumer Law pass the Supplier to limit the remedies available to it in respect of the customer for a breach of a Consumer Guarantee, the Supplier hereby limits its remedies to the customer, at the Suppliers' option, in the case of goods, to the repair or replacement of the goods, the supply of equivalent goods or the payment of the cost of having the goods repaired or replaced or having equivalent goods supplied and, in the case of services, to supplying the services again or paying the cost of having the services supplied again.

RESORT ENTRY SEASON PASS

Resort Entry Season Pass - Important Conditions of Purchase

WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012

        Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the Supplier is required to ensure that any recreational services it supplies to you —

  • are rendered with due care and skill;
  • are reasonably fit for any purpose which you, either expressly or by Implication, make known to the Supplier; and
  • might reasonably be expected to achieve any result you have made known to the Supplier.

        Under section 22 of the Act, the Supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you enter the Resort and thereby accept these terms & conditions, you will be agreeing that your rights to sue the Supplier under the Act if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in these terms & conditions.

        NOTE: The change to your rights, as set out in these terms & conditions, does not apply if your death or injury is due to gross negligence on the Supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

  1.    These terms and conditions apply to holders of Season Pass (Pass Holders) issued by the Falls Creek Alpine Resort Management Board (Supplier) in respect of the Falls Creek Alpine Resort Crown Land Reserve (the Resort) and cover the Pass Holders’:

        (a) use and conduct in respect of the Season Pass; and

        (b) use of the Resort and facilities, and any activities carried out by the Pass Holder, whilst at the Resort.

  1.    The Supplier may in its sole discretion issue Season Pass for entry into the Resort subject to the conditions set out below.
  2. Each Season Pass entitles the Pass Holder to access the Resort during the declared Snow Season as stipulated on the Season Pass.
  3. The price of the Season Pass is the amount set out at www.fallscreek.com.au/Resort Entry. No Season Pass will be issued unless and until the Supplier has received payment of the price in full. An  “Early Bird offer” discount is available where the purchaser has submitted an online purchase and completed 2nd instalment payment by the 30th of March, 2020.
  4.    The Season Pass must be affixed to the lower driver’s side of the front windscreen of the vehicle listed on the Season Pass and with the expiry date clearly visible prior to entry into the Resort – (Regulation 11.(3) Alpine Resorts (Management) Regulations 2009).
  5.    Season Passes are only available in respect of privately registered motor vehicles (less than 13 seating capacity), excluding commercial motor vehicles. Commercial motor vehicles include any motor vehicles which are used or intended to be used for carrying passengers for hire or reward.
  6.    All Resorts Season Passes (which enable resort entry into the Resort as well as the resorts at Mt Hotham, Mt Buller, Mt Stirling, Mt Baw Baw and Lake Mountain) are available for purchase from the Supplier and for the price set out at www.arcc.vic.gov.au/news#allresorts. The price of an All Resorts Season Pass includes the cost of a Season Pass. The All Resorts Season Pass shall only be accepted as valid when displayed with the valid resort specific season pass, both of which must bear the same vehicle registration number. All Resorts Season Pass holders will be subject to the relevant resort’s terms and conditions of entry, during season of issue, available on the relevant resort’s website.
  7.    Where a vehicle with a Season Pass is sold, damaged or the windscreen broken, the Season Pass must be removed and the Season Pass (or as much of the Season Pass that remains intact, which if possible should include the Pass number) returned to the Supplier for issue of a replacement. Season Pass are not subject to a refund in such an event. A replacement Pass will only be issued to a vehicle registered in the same name as the original Pass and proof of ownership via registration papers must be produced. A replacement fee of $30.00 will apply.
  8. The Season Pass:

        (a) remains the property of the Supplier, is not transferable and cannot be refunded or resold;

        (b) is valid only for the date/s shown on the Season Pass and in respect of the vehicle shown on the Season Pass (note that the registration number on the Season Pass must not be altered);

        (c) is void if the seal is broken; and

        (d) must be collected from [and returned to] Falls Creek Visitor Information Centre, Howman’s Gap Resort Entry Ticket Box or posted to the Purchaser.

  1. The Supplier may at its discretion withdraw or cancel any Season Pass if it determines, in its reasonable opinion, that a Pass Holder has breached any of these terms & conditions.
  2. No replacement or refund will be made for loss of Season Pass, in the event of poor snow conditions, or if any lift service or other facility is not operating or open. The Supplier will not under any circumstances provide a refund for Season Passes purchased online.
  3. At all times while in the Resort, the Pass Holder must comply with:

        (a) the Alpine Responsibility Code which is available at www.fallscreek.com.au/AlpineResponsibilityCode;

        (b) the Alpine Resorts (Management) Act 1997 and associated regulations; and

        (c) all signs (including during hours of darkness) or other directions of the Supplier or any of its employees and agents.

  1. People over 65 are eligible for a discount rate as nominated at www.fallscreek.com.au (Over 65s Discount) for purchase of the Season Pass at the time of purchase. Proof of age must be presented by the purchaser in order to purchase the Season Pass at the discounted price. The Over 65’s Discount does not apply to bus, taxi, trailer, motorbike, driver only or Accommodation Transfer Service products (details of which are available on the Supplier’s website at www.fallscreek.com.au/ATS). No Registered Postage is available on purchases made using the Over 65’s Discount.
  2. Vehicles must not be left in a position to cause any obstruction to footpaths or roads.
  3. Subject to clause 17:

        (a) the Supplier excludes any implied term, warranty or statutory right that may apply in connection with the provision of any goods or services in connection with this Season Pass;

        (b) the Pass Holder voluntarily undertake activities within the Resort and acknowledge and agree that such activities may be dangerous and that personal injury or death may result;

        (c) to the extent that any services provided by the Supplier in connection with these terms & conditions constitute a recreational service within the meaning of section 139A(2) of the Competition and Consumer Act Cth 2010 (CCA) (or equivalent Victorian laws), the Supplier, its employees, directors, officers, contractors and agents will not have any liability for death, physical or mental injury, contraction, aggravation or acceleration of a disease, or any other liability described in section 139A(3) of the CCA (or equivalent Victorian laws) that may result from or be associated with the supply of such recreational services, including but not limited to any of the following activities: skiing, snowboarding, snowtubing, tobogganing, skiing or snowboarding lessons, the use of ski lifts, all ski area services and facilities including snow clearing, operations of the ski patrol, the condition, layout, construction, design or use of pedestrian areas, roads, car parks, buildings, ski runs or slopes or the presence of people or objects thereon or any associated sporting activities or similar leisure time pursuits associated in any way whatsoever with being in snow affected terrain. The Pass Holder waives any rights that it may have in connection with such services and releases the Supplier from any claim, liability, loss or damage (howsoever incurred) in connection with the same; and

        (d) the Pass Holder releases its employees, directors, officers, contractors and agents from any loss, damage or liability in negligence, equity, breach of contract or statute or statutory duty to the Pass Holder, howsoever incurred by the Pass Holder which is not otherwise dealt with in clause 16(c).

        The Supplier holds the benefit of this clause 16 for itself and on trust for each of its employees, directors, officers, contractors and agents.

  1. The Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) provides Consumers (as that term is defined in the Australian Consumer Law) with a number of protections and Consumer Guarantees that cannot be excluded or limited. These terms & conditions, and in particular the limitations of liability set out in these terms & conditions, are therefore subject to, and will not apply to the extent that they limit or exclude, such protections and Consumer Guarantees applicable to Consumers. However where the Australian Consumer Law Passes the Supplier to limit the remedies available to it in respect of the customer for a breach of a Consumer Guarantee, the Supplier hereby limits its remedies to the customer, at the Suppliers’ option, in the case of goods, to the repair or replacement of the goods, the supply of equivalent goods or the payment of the cost of having the goods repaired or replaced or having equivalent goods supplied and, in the case of services, to supplying the services again or paying the cost of having the services supplied again.
  2. Personal Information (as that term is defined in the Privacy Act 1998) collected from your Season Pass application form is used for reference purposes only. It is not provided or made available to any other party. The Supplier’s Privacy Policy, available at https://www.fallscreek.com.au/termsconditions, will apply to any Personal Information collected or held by the Supplier in connection with these terms & conditions.
  3. Season Passes must be collected at the Howman’s Gap Resort Entry Ticket Box or from the Supplier’s office at 1 Slalom Street, Falls Creek, or posted to the Purchaser.
  4. Restrictions apply to the use of trailers in resort.  Vehicles with trailers must pay a trailer fee and will be required to park at Howmans Gap unless prior authorisation has been received.

Over 65’s Resort Entry Season Pass - Important Conditions of Purchase

2.1  People over 65 are eligible for a discount rate as nominated at www.fallscreek.com.au/resort entry (Over65’s Discounted) for purchase of the  Season Pass at the time of purchase. Season Passes with discounts are available online but will not be issued until proof of age and vehicle ownership is provided. Please Note Short Term Resort Entry tickets are not available at the discounted rate online.

2.2  Passes must be collected at the Howman’s Gap Resort Entry Ticket Box or from the Falls Creek Resort Management office. No Registered Postage is available on Over 65’s product purchases.

PLEASE NOTE

Season Passes are only valid for the registered vehicle, if you are entering with a trailer you must stop at Howmans Gap ticket office or ATS to purchase a pass for your trailer. Subject to road conditions.

All signs must be obeyed at all times.

Vehicles must not be left in any position that would cause an obstruction

All directions from Falls Creek Resort Management must be obeyed at all times.

Season Passes do not allow village access, only exception is during periods of low or no snow on the village roads, Falls Creek Resort Management may determine to allow access for 30min baggage dropoff.

RESORT ENTRY OVER 65'S

Over 65’s Resort Entry Season Pass - Important Conditions of Purchase

  1. People aged 65 and over at the time of purchase are eligible for a discount rate as nominated at www.fallscreek.com.au/resortentry (Over65’s Discounted) for purchase of a Falls Creek Resort Entry Season Pass. Season Passes with discounts are available online but will not be issued until proof of age and vehicle ownership is provided. Please Note Short Term Resort Entry Passes are not available at the discounted rate online.
  2. Passes must be collected at the Howman’s Gap Resort Entry Ticket Box or from the Falls Creek Resort Management office. No Registered Postage is available on Over 65’s product purchases.
  3. Over 65's Resort Entry Season Passes are subject to all terms and conditions of a Resort Entry Season Pass.