Medical Services


Important Phone Numbers

Medical Centre

Falls Creek operates a dedicated medical centre during the winter season for general practice consultations and emergency medical services. The Falls Creek Medical Centre is located on the Bogong High Plains Rd, next to the base of the Gully chairlift. The centre can be contacted by calling (03) 5758 3238.

The medical centre is staffed by experienced doctors for general practice consultations and snow sports injuries. X-ray facilities are also available. Patients are seen in order of arrival and medical priority, therefore appointments cannot be made. 

The medical centre is open every day during the snow season for GP consultations between 10am - 12:30pm and 2pm - 4:45pm. During Summer the medical centre is not staffed and the phone will be diverted to Mt Beauty Medical Centre. Appointments are available year-round in Mt Beauty by calling (03) 5754 3400. 

If you are experiencing any COVID symptoms we ask you call ahead for advice before attending the medical centre 

After Hours Care

During winter a doctor is available at all times for urgent medical issues. All after hours phone calls are directed to a mobile number; be prepared to write down instructions. An ambulance is available on the mountain (ambulance insurance is recommended for all visitors and mountain staff). 

Ski Patrol

Falls Creek's Ski Patrol are the first people on the slopes each morning and the last off the hill at the end of the day. It’s their job to check mountain safety and ensure your alpine experience is as safe as possible. 

All Falls Creek Ski Patrollers are trained professionals and are qualified to deal with any emergency that may arise. There are inherent dangers involved with snowsports and Ski Patrol are your best friend should you find yourself in need of assistance. 

Look out for Falls Creek's Ski Patrollers in their distinctive red and white jackets as you make your way around the ski fields. They are never far away. 

Getting Help From Ski Patrol

If you are in need of Ski Patrol; 

  • Call 5758 3502 - this will connect you to the emergency Patrol dispatch hotline 
  • Ask a lift attendant to radio for Ski Patrol - there will be an attendant at the top and bottom of each operational lift 
  • You can also head to Ski Patrol base - this is located at the top of the Monkey Bar Poma (in-between Cloud 9 and Scotts Chair) 

If there is a person involved in an accident and/or with a suspected injury on the slopes, take a pair of skis and create a cross several metres uphill of the injured person. If there are only snowboards on hand you should lay them upside down, uphill of the injured person. This will assist Ski Patrol in locating you and alert other skiers and snowboarders to keep clear of the injured person. 

For more information about Falls Creek Ski Patrol click here

Altitude Physiotherapy

Altitude Physio and Massage operates during the snow season and is open 7 days. The clinic is located in Frueauf Village. You'll find it just below Milch Cafe on the ground level (Room 2) at 4 Schuss Street.

Appointments can be booked online here. 
You can contact the clinic by calling (03) 5758 3766 or emailing [email protected]

Their experienced physiotherapists will provide you with comprehensive management of:

  • Sports injuries
  • Knee injuries
  • Concussion Management
  • Muscular strains
  • Joint aches and pains
  • Whiplash injuries
  • Neck pain and headaches
  • Lower back pain
  • Braces and taping

Pharmacy Services

The nearest pharmacist is in Mt Beauty. During winter scripts can be filled and sent to Falls Creek by delivery service (not available in summer). 

Delivered scripts can be collected from Falls Creek Resort Management, 7 days a week from 9am to 5pm. 

Some non prescription items are available from the Falls Creek Medical Centre. Prescription items can only be issued following a consultation with a doctor (available at the Medical Centre). 

For more information contact Mt Beauty Pharmacy on (03) 57544 224 or via 

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