Terms & Conditions

Falls Creek Alpine Resort (FCAR, we, us, our) is bound by the Australia Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your personal information (as that term is defined in the Privacy Act). This Privacy Policy explains how we manage any of your personal information we collect from you, including our obligations and your rights in respect of our dealings with your personal information. The privacy values embodied in this Privacy Policy are reflected in and supported by FCAR’s corporate behaviour.

How we collect your personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.  Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:

(a) when you make a booking, place an order or make an inquiry via our website;
(b) in administering and performing any contracts with service providers;
(c) when you contact us via telephone or facsimile;
(d) from correspondence (whether in writing or electronically);
(e) while conducting customer satisfaction and market research surveys;
(f) when administering any of our services; and
(g) as otherwise required to manage our business.

In certain cases we may collect personal information from publically available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners. If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

Our Website

When you place an order / make a booking via our website, you will be asked for the following personal information: your name, email address, mailing address, delivery address and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order or booking; for example, the financial institution that issued your credit card and shipping carrier for delivery of your order.

We do not share, sell, rent or barter any identifiable personal information to any third party without your permission. We do not store your credit card details. When you submit feedback or questions via email, we will request your name and email address. We use this information solely to respond to your inquiries.

Types of personal information we collect

The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers and billing/credit card information . Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.

Our purposes for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. In accordance with FCAR's  responsibilities, the services and functions which FCRM provide relate primarily to the areas of management and planning for the development, promotion and use of the Falls Creek Alpine Resort in accordance with the objects of the Alpine Resorts (Management) Act 1997 (Vic).

We collect, hold, use and disclose personal information to:

(a) offer and provide you with our goods and services (including to process booking inquiries and any other inquiries);
(b) carry out our statutory functions;
(c) carry out planning, funding, monitoring and evaluating services and functions (but where practicable, remove identifying details from information used for these purposes);
(d) manage and administer any goods and services we provide to you including account keeping procedures;
(e) communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;
(f) comply with our legal and regulatory obligations; and
(g) otherwise to manage our business.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.

We may disclose personal information between our organisations or to third parties such as our suppliers, booking agents and or property owners or managers where we are processing an accommodation inquiry for you, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act.  If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

Protection of personal information

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers . We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information.  This also applies to disposal of personal information.  We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job.  Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law. We only retain information for the period authorised by the Public Records Act 1973 (Vic).

Direct marketing

Like most businesses, marketing is important to our continued success. We therefore like to stay in touch with you and to let you know about new opportunities and activities we are conducting. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.

We will not disclose your personal information to third parties for marketing purposes without your consent.

You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.

Accessing and correcting your personal information

You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time.  On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access.  We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing. We will respond to all requests for access to or correction of personal information within a reasonable time.

Overseas transfers of personal information

As at the date of this Privacy Policy, we are not likely to disclose your personal information to overseas recipients.  If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act.  We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located. If you do not want us to disclose your information to overseas recipients, please let us know.

Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:

The Privacy Officer
PO Box 50, Falls Creek Vic 3699 Australia
Telephone: 03 57581200
Facsimile: 03 57583415
Email: [email protected]

We take all complaints seriously, and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001 Australia
Telephone: 1300 363 992
Email: [email protected]


We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our website. The last update to this document was 13/05/2015

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