Resort Entry is charged at a cost per vehicle for the duration of your stay in the declared snow season (Saturday June 10 - Sunday October 1 for 2023). Outside of the winter season, there are no requirements for resort entry permits – or to book your parking at Falls Creek.
All visitors accessing the resort during the snow season must purchase a resort entry permit. The fees are an important part of resort operations, funding essential services such as Ski Patrol, Snow Clearing, Guest Services and much more.
Snow chains must be carried by all vehicles entering Falls Creek Resort from Saturday June 10 2023.
SHORT TERM ENTRY PERMITS
Resort Entry Permits are required each day you are in the resort (before 5pm). If you arrive after this time, you will not need to purchase resort entry for that day.
'How to' Guide: Everything you need to know about driving here
Types of resort entry permits
2023 Resort Entry Pricing
Spring Skiing Discount! As of Monday 4th September, Resort Entry pricing is now a set $45 per day, every day, until the end of the ski season!
Click here to book your resort entry online.
|LENGTH OF STAY||PURCHASE ONLINE||PURCHASE AT THE GATE|
|10+ Days||Season Pass|
|SEASON PERMITS 2023||PURCHASE ONLINE||PURCHASE AT FALLS CREEK|
|Early Bird (over 65s)||$380||N/A|
|All Victorian Resorts||Not Available in 2023||Not Available in 2023|
|All Victorian Resorts (Upgrade)||Not Available in 2023||Not Available in 2023|
|Falls Creek (Over 65s*)||$440.00 (proof of age & vehicle ownership to be provided)||$480.00 (proof of age & vehicle ownership to be provided)|
|All Victorian Resorts (Over 65s* Upgrade)||Not Available in 2023||Not Available in 2023|
What does the resort entry fee pay for?
Ski Patrol are the front line soldiers in Falls Creek’s safety and emergency response. Your Resort Entry fees help to ensure that this crew of trained professionals are available on the slopes, around the village and in the resort at large to attend to any emergency situation that arises at Falls Creek.
Every time it snows our crews get to work clearing it from the Bogong High Plains Road so visitors can safely drive to Falls Creek. We also groom the village roads and clear stairs, access ways and public areas so everybody can get around the village safely.
Cross Country Grooming
Our cross country ski trails are among the best in the world thanks to the hard work of our grooming fleet. Your fees help keep the technology current and the 65km+ network expertly maintained.
Info & Public Spaces
Our visitor information staff work tirelessly to help hundreds of visitors a day in person, on the phone and by email and social media. Your fees help provide this service as well as maintaining public spaces and shelters that are used by all.
TRANSPORT & PARKING
Traffic management is a tough job with up to 5,000 visitors and 2,000 cars staying at Falls Creek overnight. Your fees make it possible for our crews to safely park every vehicle and provide free shuttle services to get visitors from A to B each and every day of the season.
Waste & Environment
It’s not an attractive job but somebody has to do it! Your fees go towards our clean water supply, working sewage and removal of rubbish with a responsible approach to minimising the impact of over 150,000 visitors in a season.
Resort Entry Terms & Conditions
GENERAL RESORT ENTRY PERMIT 2023
Important Conditions of Purchase
These terms and conditions of purchase apply to permits purchased for general resort entry to the Falls Creek Alpine Resort Crown Land Reserve online (Resort). A general resort permit (Permit) can be purchased for 1 day or up to 9 days' entry to the Resort.
1. Each Permit issued by the Falls Creek Alpine Resort (Supplier) is subject to the following conditions (Conditions). Each Permit entitles the relevant holder of the Permit (Permit Holder) to access the Resort during the period stipulated on the Permit.
2. General Resort Entry Permits can only be purchased online before arriving at the Resort.
3. The price of the Permit is the amount set out at fallscreek.com.au/plan-your-trip-winter/resort-entry/ from time to time. No Permit will be issued unless and until the Supplier has received payment of the price in full. Once the person purchasing a permit has paid the purchase price in full, within a short time of purchase, the Permit will be automatically generated in PDF (together with a receipt) and should be printed at home.
4. A Permit Holder must ensure that the Permit is clearly visible and in a prominent place on the lower driver’s side of the front windscreen of the vehicle listed on the Permit and with the expiry date clearly visible before entering into the Resort – Regulation 20(4) Alpine Resorts (Management) Regulations 2020. A Permit Holder will be refused entry to the Resort if the Permit cannot be shown at the time of entry. A fine will be issued to any person/s who have entered the Resort without a Permit or remained in the Resort after their Permit has expired.
5. The Permit:
a) remains the property of the Supplier, is not transferable and cannot be resold; and
b) is valid only for the date/s shown on the Permit and in respect of the vehicle shown on the Permit (note that the registration number on the Permit must not be altered).
6. The Supplier may at its discretion withdraw or cancel any Permit or refuse entry to the Resort if it determines, in its reasonable opinion, that a Permit Holder has breached any of these Conditions.
7. Subject to Conditions 10 and 27, the Supplier will not be liable to any Permit Holder for any loss or damage (including, but not limited to, indirect or consequential loss or damage, for example, but not limited to, travel and accommodation costs) suffered as a result of or arising from the closure of the Resort (for any reason) including but not limited to road closures
8. Except as set out in Condition 10 and 27, the Supplier will not be liable to refund payments made for Permits under any circumstances, including, but not limited to:
a) change of mind;
b) a Force Majeure Event (other than as outlined in Condition 10) including:
i) fire or explosions;
ii) earthquake or major earth tremor;
iii) tempest, hurricane or cyclone,
vi) lightning strike;
vii) industrial strike;
viii) sabotage, vandalism and malicious damage; and
ix) war and hostilities and civil war;
x) anything else outside our reasonable control, whether similar to the matters above or not;
c)poor snow conditions
d) other facilities within the Resort not operating or open (for example the village shuttle service not operating);
e) where the lift service is not operational (other than as set out in Condition 8.b); or
f) any other circumstance beyond the reasonable control of the Supplier.
9. Subject to Condition 10, the Supplier is excused from performing its obligations under these Conditions to the extent caused by a Force Majeure Event (as set out in Condition b).
10. Subject to Conditions 11 to 13 (inclusive), the Supplier will refund Permit Holders for payments made for Permits only in the following limited circumstances:
a) if the Resort is forced to close due to a Government Directive;
b) if the Victorian Government has issued "stay at home orders" or the Permit Holder has been required by law to isolate during any period of the Permit;
c) if Falls Creek Ski Lifts (operated by Vali Resorts) makes the determination not to operate the lifts for an extended period of time due to COVID19 and and / or Government Directive;
d) if direct access from Mount Beauty to Falls Creek is closed to the general public due to a directive from state government or emergency declaration. For the avoidance of doubt this does not include closures due to an accident, bad weather or the like; or
e) where the Supplier is required by law to provide a refund.
11. If one of the events in Condition 10 occurs, the Permit Holder will be able to apply for a refund as follows:
a) a full refund of the price of the Permit if the Permit has not been used; or
b) a proportionate refund of the price of the Permit will be provided in accordance with the number of days remaining under the Permit that were not used due to an event described in Condition 10 above. This means that the Permit Holder's vehicle was not parked within the Resort on the Permit dates. If the Resort was open to guests during this period, a Statutory Declaration stating the vehicle was not in the Resort may be required at the request of the Supplier.
12. The payment of a refund to Permit Holders under Condition 11 is conditional on the Permit Holder:
b) providing proof of purchase of the Permit; and
c) if Condition b applies, providing a statutory declaration confirming that the Permit Holder was subject to a stay at home order or was required by law to isolate during any period of the Permit (if requested by the Supplier).
13. For the avoidance of doubt, refunds will not be automatically processed if an event described in Condition b. occurs. All Permit Holders seeking a refund must apply for the refund in accordance with the process in Condition 12 above (unless otherwise required by law).
14. Refunds will only be made for the specified price of the Permit and will be processed by the Supplier provided Conditions 10 and 12 have been satisfied. Refunds can take up to 14 business days to show in an account. Refunds will not be provided for fees such as third party service and delivery fees, postal charges, bank fees and other third party charges. Interest will not be payable in respect of any monies refunded. No refunds will be made for Permits which, for any reason, were provided free of charge.
15. At all times while in the Resort, the Permit Holder must comply with:
a) the Alpine Responsibility Code which is available at www.fallscreek.com.au/AlpineResponsibilityCode;
b) the Alpine Resorts (Management) Act 1997 and associated regulations;
c) Alpine Resorts (Management) Regulations 2020;
d) any directive made under the Public Health and Wellbeing Act 2008 (Vic); and
e) all signs (including during hours of darkness) or other directions of the Supplier or any of its employees and agents.
16. Permit Holders acknowledge and agree that all ski lifts at the Resort are owned and operated by an independent third party and that purchasing a Resort Entry Car Permit does not guarantee access to ski lifts passes. All ski lift passes are sold independently and separately by Falls Creek Ski Lifts Pty Ltd. The Permit Holder releases the Supplier from any liability in relation to the availability or use of the ski lifts.
17. Permit Holders must park within marked bays or in accordance with the directions of Resort staff or signage. A fine will be issued to Permit Holders who leave vehicles in a position which causes any obstruction to footpaths, roads or are not within marked bays.
18. If the Resort is closed or is inaccessible for one of the reasons set out in Condition 10, the Supplier will use reasonable endeavours to notify Permit Holders. However, the Supplier does not guarantee that Permit Holders will be informed of such closure before they arrive at the Resort.
19. The Supplier is not obliged to replace a Permit or provide a refund for a lost, stolen or damaged Permit but may do so in its absolute discretion (provided the Permit Holder can show satisfactory proof of purchase) in which case the Permit Holder is responsible for any reasonable fees (if any) applicable to the issuing of a new Permit.
20. Permit Holders acknowledge that the Supplier and third parties authorised by the Supplier may make or record film, photographs or other forms of moving picture, still picture or any of them at the Resort (including, but not limited to, of Permit Holders). Each Permit Holder grants to the Supplier and third parties authorised by it, permission to use photographs, film, tape, or other images or likenesses of the Permit Holder in any media (including publication within or outside Victoria, Australia and for any purpose without identification or compensation or payment of any kind).
21. The Supplier collects personal information about patrons attending the Resort. The Supplier may collect the name, address, phone number and email address of permit holders, as well as film, photographic and other footage, for the purposes of conducting research, marketing and promotional activities in respect of the Resort. Film and photographic footage may be used as set out in Condition 21. If the Permit Holder does not provide the Supplier with the personal information described above:
a) the Permit Holder may not be admitted to the Resort; and
b) the Supplier may not be able to provide the Permit Holder with information about products and services that the Permit Holder may want, including information about discounts, sales or special promotions and / or notification about Resort closure or accessibility (as applicable) as set out in Condition 18.
The Supplier may disclose the personal information it collects to its employees, related bodies corporate, contractors and service providers (including, but not limited to, research, marketing and promotional organisations). The Supplier is not likely to disclose the information to overseas recipients.
c) the personal information it collects and how that information is dealt with;
d) how a Permit Holder may access the personal information which the Supplier holds about them and seek correction of that information; and
e) how a Permit Holder may complain about a breach of the Australian Privacy Principles and how the Supplier will deal with such a complaint.
22. Alternatively, to find out more about how the Supplier collects and uses personal information, contact our Privacy Officer at PO Box, Falls Creek VIC 3699, Tel: +61 3 5758 1200, Email: [email protected]
23. Unless a Permit Holder advises the Supplier to the contrary, the Permit Holder consents to receiving future promotional and marketing material from the Supplier and its related entities, including, but not limited to, via electronic messages (e.g. email, SMS etc). If a Permit Holder does not wish to receive promotional and marketing material, they should select the unsubscribe option where applicable or contact the Privacy Officer using the details set out in Condition 22.
24. Permit Holders acknowledge and agree that any part or parts of these Conditions which contravene the law of a relevant jurisdiction and are not enforceable may be read down and are severable and do not invalidate the remaining conditions.
25. These Conditions are governed by the laws in force from time to time in Victoria. The parties submit to the exclusive jurisdiction of the courts of Victoria.
26. The Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) (Australian Consumer Law) provides Consumers (as that term is defined in the Australian Consumer Law) with a number of protections and Consumer Guarantees that cannot be excluded or limited (Non-Excludable Rights). Other than as set out in Condition 30, these terms and conditions, and in particular any limitations of liability set out in these terms and conditions, are therefore subject to, and will not apply to the extent that they limit or exclude, such Non-Excludable Rights.
27. Subject to Condition 26, and in addition to Condition 30, the Supplier excludes:
a) any term, condition or warranty that may otherwise be implied into these Conditions;
b) any liability for loss, death or personal injury incurred as a result of or in connection undertaking activities at the Resort, howsoever caused;
c) any liability for damage to a Permit Holder's property as a result of or in connection with undertaking activities at the resort howsoever caused; and
d) any liability for indirect or consequential loss (such as loss of profits, loss of revenue and loss of opportunity).
28. Permit Holders indemnify the Supplier, its personnel, contractors and any associated entities (Indemnified Parties) against all loss, liability, damage or expense incurred by any of the Indemnified Parties in connection with undertaking activities at the Resort, to the extent caused by the Permit Holder.
29. Permit Holders consent to receive and agree to pay for any medical or hospital treatment (including without limitation, ambulance transportation) which is considered in the opinion of the Supplier or its personnel to be advisable while at the Resort. Each Permit Holder indemnifies and will keep indemnified on demand the Supplier for all costs associated with any medical treatment required.
30. RISK WARNING – Alpine Resort Conditions
a) To the maximum extent permitted by law, parking of vehicles in the Resort is at your own risk. The Resort / Supplier accepts no liability for damage or loss that may occur to your vehicle while parked in the Resort (except, subject to Condition 30.b, where such loss or damage is directly caused by the Supplier / Resort).
b) Resort operations involve heavy snow clearing machinery operating in difficult conditions. Incidental damage to vehicles can occur from time to time if vehicles are not parked correctly or Permit Holders do not follow the directions of the Resort / the Supplier. In such circumstances the Supplier / Resort will not be responsible for any loss or damage that occurs during this process (except where such loss or damage is a result of the Resort/Supplier's gross negligence or wilful misconduct).
c) Condition of roads and road surfaces is highly dynamic based on weather, visibility, snow clearing, treatment and surface integrity. The Resort does not make any guarantee as to the suitability of the roads and car parks for specific vehicles nor guarantee levels of hazard reduction. All Permit Holders must follow any directions provided by the Resort, including directions regarding the fitting of chains. Permit Holders acknowledge and agree that such directions are necessary to manage and mitigate risks based on the circumstances and conditions at the time.
d) Where circumstances arises such that the Supplier forms the view that there is a risk to you or other Permit Holders (e.g. if a vehicle falls off a road, becomes trapped or is otherwise located in a position that poses a risk to you or other Permit Holders), the Resort or a nominated third party may move your vehicle or take any other action that it considers reasonably necessary at the time in order to remove or mitigate such risk. The Supplier / Resort will not be responsible for any loss or damage that occurs during this process (except where such loss or damage is a result of the Supplier's gross negligence or wilful misconduct).
e) Walking within an alpine village has inherent risks due to the prevalence of snow and ice. The Resort does not make any guarantee as to the hazard status of public access areas that are highly impacted by weather conditions. Permit Holders must use extreme caution and take appropriate hazard reduction measures (such as boot chains) to ensure you can safely navigate these areas.
f) Falls Creek Village area roads are shared zones with over snow machinery, skiers and walkers. Permit Holders must us extreme caution at all times when navigating these areas.
31. RISK WARNING – Recreational activities including skiing, snowboarding, using ski lifts, snow tubing, tobogganing and snow play involve significant risk of physical harm including personal injury, permanent disability and / or even death and all Permit Holders acknowledge and voluntarily assume the risks associated with and arising from these activities.
To the extent permitted by the law and in respect of any Recreational Activities, Permit Holders hereby release and discharge each of the Supplier, its personnel, contractors and any associated entities from all and any claims, loss, damage, costs and expense arising from any:
b) physical or mental injury of an individual (including the aggravation, acceleration or recurrence of such an injury of the individual);
c) contraction, aggravation or acceleration of a disease of an individual; or
d) coming into existence, aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to an individual that is or may be harmful or disadvantageous to the individual or community or that may result in harm or disadvantage to the individual or community,
however it may be caused and even if caused by negligence or lack of due care and skill of the Supplier, its personnel, contractors and any associated entities, arising from or connected with the supply or organisation of or participation in recreational services or recreational activities, except to the extent that it is caused by the reckless conduct of the Supplier, its personnel, contractors or any associated entities. The release in this Condition 32 is intended to exclude the Permit Holders rights under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law.
Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the Supplier is required to ensure that the recreational services it supplies to you:
(a) are rendered with due care and skill; and
(b) are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
(c) might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the Supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you participate in recreational activities, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this notice.
NOTE: The change to your rights, as set out in this notice, does not apply if your death or injury is due to gross negligence on the Supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.
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