Snow Ski Apartments Manager

Snow Ski Apartments Year round Manager

Snow Crystal Inn’s vision is to grow Snow Ski as a year-round four-star short-term holiday accommodation provider of choice in Falls Creek.

We are looking for a manager/s passionate about customer service and the mountains, a willingness and commitment to deliver high levels of customer service to ensure that both our guests and owners have a wonderful experience when visiting Snow Ski. The ideal candidate/s will also be enthusiastic and innovative, with a desire to work with the Board and Snow Ski owners to deliver on our vision. In exchange you will be rewarded on both a fixed sum and commission basis, with the chance to live the dream and create a great lifestyle experience working in a premier ski resort.

Key Responsibilities

  • Ensuring our guests and owners have a wonderful and unforgettable experience and ensure their holiday expectations are met
  • To ensure Snow Ski Apartments is fully operational prior to the ski season opening weekend in readiness for the arrival of the first winter guests.
  • To ensure Snow Ski Apartments is kept clean and tidy and that the appropriate health and hygiene standards are exceeded by the whole team on a daily basis
  • To be responsible/employ staff to undertake the day-to-day cleaning and preparation of the apartments ahead of guests’ arrival
  • To organise and oversee the laundry and make sure the linen is washed and put away each day
  • To ensure that any necessary maintenance is carried out as quickly as possible and to deal with any guest issues that may arise.
  • To act as receptionist and booking agent for the apartments, responsible for the smooth check in of incoming guests and the timely departure of outgoing guests
  • To make yourself known and available to guests as a source of information and assistance and to be the first point of contact for any customer queries or issues, helping to maintain a high level of customer service at all times
  • To perform such other duties as may be reasonably required including but not exclusive to marketing and attending Board and Snow Crystal AGM as the manager

Personal Requirements:

  • Enjoy working with people
  • Friendly, helpful and patient
  • Good communication and interpersonal skills
  • Able to record information accurately
  • Able to work as a leader and as part of a team
  • Able to project a professional manner at all times
  • Flexible and resourceful
  • Able to stay calm in difficult situations.
  • Possess a flexible, hands-on and pro-active approach
  • Highly motivated and able to motivate others
  • Able to work on own initiative
  • A skier or snowboarder who is able to describe what a great snow experience means to them in their cover letter

Skills

Excellent customer service, organisational and interpersonal skills. Previous hospitality experience, preferably in hotels/accommodation-provision with knowledge of hotel reservation software and its functionalities. A second language may be an advantage, as would the ability to assist guests with a limited understanding of English.

Please contact

[email protected]

with your expression of interest and CV