FALLS CREEK RESORT MESSAGE – Coronavirus COVID-19 Update

To all our Stakeholders, Residents, Snow Sports and Mountain Adventure Enthusiasts

Just like you, we are navigating our way through the dynamic and ever-changing challenges that coronavirus COVID-19 is presenting.

Following both the Prime Minister and further statements made by the Victorian Premier this morning of stage 3 coronavirus (COVID-19) related restrictions across Victoria, this is a notice to advise:

"The Victorian alpine resorts of Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling will take the following action effective midnight 30th March 2020 and until further notice:

  • all of the resorts’ public BBQs, playgrounds, tennis courts and other recreational facilities will be closed.

Anyone in an alpine resort is required to comply with the requirements of social distancing, and gatherings of no more than two people (except for members of your immediate household and for work / education).

We remind you that the current Government advice is that Victorians must only leave their homes for food & supplies, medical care, exercise, or work & education, and that people should not undertake any non-essential travel. This means that people should not travel to the Victorian alpine resorts for social or recreational purposes, or for activities such as working bees, until further notice."

At this time only permanent residents should access the Falls Creek village. Any non-essential travel to the village during this declared period does NOT comply with the Federal and State directions. We ask members of the public to respect this government directive and help to protect our community and themselves.

Visit https://www.dhhs.vic.gov.au/coronavirus for more information.

Falls Creek Alpine Resort Management Board (FCARMB), our community and stakeholder business operations and venues are required to implement Stages 1, 2 and 3 of the non-essential services shutdown, as instructed by the Victorian Government. Please visit the Victoria Government – Slowing the Spread of Coronavirus website for a full list of closures and restrictions.

To re-iterate - Under Stage 3 restrictions, the new directions will mean that what was previously advice about staying home, will become enforceable.

At this time – the shut down under Stage 3 will be in effect from midnight on the 30th of March, 2020 until the 13th of April, 2020. During this time, it is imperative that all our resorts residents, stakeholders, business operators and venues undertake these obligations.  A breach of these directions can see individuals facing an on-the-spot fines of $1,652 and $9,913 for businesses.

The advice for Senior Australians including those with existing health conditions is for self-isolation at home to the maximum extent practicable and these groups should limit contact with others as much as possible when they travel outside;

  • over 70 years of age;
  • over 60 years of age who have existing health conditions or comorbidities;
  • indigenous Australians over the age of 50 who have existing health conditions or comorbidities.

We and our partners are currently preparing as we normally would, in preparation for the snow season. That we can confirm. We would request that as we work with all these parties to gain certainty on the outlook for the season, and the scenario’s that may occur, we would greatly respect your flexibility and understanding of the complexities and priorities. We can assure you, that as soon we are able to, we will give you the best news we can.

In the meantime, stay safe, stay healthy, wash your hands regularly and act responsibility in relation to the advice that will help us all in the long run.

During this time, many of our staff are working remotely. Our phones are being manned and our social channels monitored to answers questions where we can.

But to assist, we have prepared a list of frequently asked questions. If the answer to your specific question is not there, please email [email protected] and we will endeavour to provide a response as soon as we can.

Frequently Asked Questions

Can I come to Falls Creek?

Falls Creek is accessible to its permanent residents and discourages any non-essential travel during this declared period. This is a government directive and we ask members of the public to respect this and the permanent Falls Creek Community.

This means that people should not travel to the Victorian alpine resorts for social or recreational purposes, or for any general reason, until further notice.

We look forward to welcoming all visitors back to Falls Creek once the non-essential travel ban has lifted and it is safe to do so.

Can we still come to Falls Creek for Easter?

Please see above response.

Will the Easter Festival still go ahead?

No. All activities have been cancelled over the Easter period. Please see above.

What does a maximum gathering of two people mean?

Based on the advice of Australian Health Protection Principal Committee (AHPPC), all gatherings will be restricted to no more than 2 people except for members of your household and for work or education purposes. Social distancing rules should also be observed.

What if I live with more than two people in my house?

This doesn’t apply to people you already live with.

Does that mean I’m allowed to have more than two people over to my house?

No. Residents should be staying in their own primary residences.

Can I be outside with more than 2 people if they are part of my household?

Yes, if those people are part of your household. However, you should only be outside for one of the following 4 reasons:

  • shopping for what you need - food and essential supplies
  • medical, care or compassionate needs
  • exercise in compliance with the public gathering requirements
  • work and study if you can’t work or learn remotely

Can I still go outside with my children? Can we play in the park?

You can go outside with your children for the purposes of exercise and fresh air. This does not mean that you should spend the day outside because everyone who can stay home must stay home. This is absolutely essential to slow the spread of the virus, protect our health system and save lives.

The Falls Creek playgrounds, pizza ovens, public BBQs and recreational facilities including mountain bike trails are closed until further notice.

Can I pause my payment on the Early Bird Resort Entry 2nd Instalment?

Yes, we are postponing the 2nd instalment until Friday April 30th 2020. This date may be pushed back, dependent on government directive.

Can I forward my Early Bird Resort Entry deposit onto next year’s (2021) pass?

The Resort Season pass is non-refundable and not transferable. However, in light of the current pandemic declaration and uncertainty over Winter 2020, the Terms and Conditions of the pass are to be reviewed, with any changes communicated.

Can I cancel my Early Bird Resort Entry 2nd Instalment before that date?

Yes, you can. However, if you choose to cancel it before the 2nd instalment date you may not be able to receive your deposit back. The Terms and Conditions of the pass and refund policy are to be reviewed, with any changes communicated.

Can I get a refund on my Early Bird Resort Entry pass?

The Resort Season pass in non-refundable and not transferable. However, in light of the current pandemic declaration and uncertainty over Winter 2020, the Terms and Conditions of the pass are to be reviewed, with any changes communicated.

When will the All Resorts Season Pass go on sale?  

The date for the All Resorts Season Pass sale is yet to be released due to the current circumstances.

For any questions / queries regarding the Epic Pass

For information regarding Epic Pass Australia please visit Falls Creek Ski Lifts COVID-19 update here.

To contact direct please contact [email protected] or Falls Creek Ski Lifts via their website www.skifalls.com.au

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