May 18 2020

To all our Stakeholders, Residents, Snow Sports and Mountain Adventure Enthusiasts

Just like you, we are navigating our way through the dynamic and ever-changing challenges that coronavirus (COVID-19) is presenting.

The resort and industry are actively planning and developing their plans to address the challenges faced by the current restrictions. We are working with all the authorities on a way forward to manage the resort under COVIDSafe practices for the safety of our users, guests, stakeholders and staff.

On May 11th the Victorian Premier announced a State of Emergency had been extended until May 31st 2020. Please see the announcement here.

Under current public health restrictions placed across Victoria, Falls Creek Resort Management will keep all of the resorts, public BBQs, playgrounds, tennis courts and other recreational facilities closed until further notice.

Anyone in an alpine resort is required to comply with the requirements of physical distancing, and gatherings of no more than five people indoors and 10 people outdoors.

Victorians must only leave their homes for the below five reasons:

  • shop for food and other necessary goods and services
  • access medical services or provide caregiving
  • attend work or education where you can’t do those things from home
  • exercise and participate in some recreational activities adhering to the rules
  • visit friends, family and loved ones while adhering to the rules

Even as restrictions are gradually eased, it is critical that you continue to keep 1.5 metres between yourself and others and practice good hygiene.  If you feel unwell, even if you have tested negative for coronavirus, it is vital you stay at home.

You may now leave you home to undertake essential maintenance on properties but must keep your time away from home to a minimum. Victorians can drive to a location to exercise, as always to please use common sense when it comes to travelling. If you can walk or exercise near your home, you should. We are all being asked to make sacrifices in order to save lives.

Any non-essential travel to the village during this declared period does not comply with the Federal and State directions. We ask members of the public to respect this government directive and help to protect our community and themselves.

Visit www.coronavirus.vic.gov.au for more information.

Falls Creek Alpine Resort Management Board (FCARMB), our community and stakeholder business operations and venues are required to implement restrictions, as instructed by the Victorian Government. Please visit the Victoria Government – Slowing the Spread of Coronavirus website for a full list of closures and restrictions.

During this time, it is imperative that all our resorts residents, stakeholders, business operators and venues undertake these obligations. A breach of these directions can see individuals facing an on-the-spot fines of $1,652 and $9,913 for businesses.

We and our partners continue to prepare as we normally would for the snow season, while we wait for further information about next steps. We would request that as we work with all these parties to gain certainty on the outlook for the season, and the scenario’s that may occur, we would greatly respect your flexibility and understanding of the complexities and priorities. We can assure you, that as soon we are able to, we will give you the best news we can.

In the meantime, stay safe, stay healthy, wash your hands regularly and act responsibility in relation to the advice that will help us all in the long run.

During this time, many of our staff are working remotely. Our phones are being manned and our social channels monitored to answers questions where we can.

But to assist, we have prepared a list of frequently asked questions. If the answer to your specific question is not there, please email [email protected] and we will endeavour to provide a response as soon as we can.

For the benefit of the community, our healthcare system and potentially the season, we encourage you download the COVIDSafe app.

Details can be found on the Department of Health website.

Frequently Asked Questions

Can I come to Falls Creek?

Falls Creek village is accessible to its residents and stakeholders. Please see the email communication sent to all stakeholders regarding the conditional access to sites and the registration form.

You are now allowed to go for a drive, but you are encouraged to stay local, and only go to places where you can drive there and back within one day.

Victorians are being asked to be considered and use common sense when it comes their activities. The message to all remains the same – if you can stay home, you must stay home. We are all being asked to make sacrifices in order to save lives.

Non-essential travel during this declared period is discouraged. This is a public health direction and we ask members of the public to respect this and the Falls Creek Community.

We look forward to welcoming all visitors back to Falls Creek once non-essential travel is allowed and it is safe to do so.

Can I visit the Alpine National Park?

The Alpine National Park is open for day-use. Please note regular infrastructure such as day shelters, the Visitor Information Centre and other businesses will remain closed to visitors.

Under the new restrictions you cannot gather in groups of more than 10 people at a time. You must ensure that 1.5 metres distance can be maintained between yourself and others.

Snowplay within the resort is currently not activated.

As always, Victorians are being asked to be considered and use common sense when it comes to their activities. You should only leave home if you really need to. We are all being asked to make sacrifices in order to save lives.

Can I still go outside with my children? Can we play in the park?

You can go outside in your local area with your children for the purposes of exercise and fresh air. This does not mean that you should spend the day outside because everyone must stay home. This is absolutely essential to slow the spread of coronavirus (COVID-19), protect our health system and save lives.

The playground, pizza ovens, public BBQs and recreational facilities including mountain bike trails are closed until further notice.

Can I pause my payment on the Early Bird Resort Entry 2nd Instalment?

Yes, we are postponing the 2nd instalment until Wednesday 3rd June 2020.

We will not be processing further instalments on Season Passes while the outlook of the snow season is still unknown and will continue to suspend collection of these amounts until further notice. We will advise you of an updated payment date when we have more clarity on our operational period.

Can I forward my Early Bird Resort Entry deposit onto next year’s (2021) pass?

Yes. Please see the 2020 Resort Entry Refund Policy Communication for full details and link to the Refund Request Form.

Can I cancel my Early Bird Resort Entry 2nd Instalment before that date?

Yes. Please see the 2020 Resort Entry Refund Policy Communication for full details and link to the Refund Request Form.

Can I get a refund on my Early Bird Resort Entry pass?

Yes. Please see the 2020 Resort Entry Refund Policy Communication for full details and link to the Refund Request Form.

When will the All Resorts Season Pass go on Sale?

The date for the All Resorts Season Pass sale is yet to be released due to the current circumstance.

For any questions / queries regarding the Epic Pass

For information regarding Epic Australia Pass please visit Falls Creek Ski Lifts COVID-19 update here.

Please contact [email protected] or Falls Creek Ski Lifts via their website www.skifalls.com.au

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