Keeping You, Our Employees & Our Communities Safe

Key Points

To keep yourself, your friends and your family safe there are four key actions that Victorians are being asked to continue to:

  • Stay at home and get tested if you have symptoms of coronavirus (COVID-19), however mild.
  • Practise good hygiene – wash your hands and cough and sneeze into a tissue or your elbow.
  • Keep your distance – stay 1.5 metres away from anyone you don’t live with.
  • Download and use the COVIDSafe app

For more information on staying safe and doing your bit to slow the spread of coronavirus (COVID-19), see the Department of Health and Human Services Website.

Practice Good Hygiene and Physical Distancing:

Wash your hands

Good hygiene is critical for slowing the spread of coronavirus (COVID-19). Everyone should be taking the following hygiene actions:

Wash your hands

  • Wash your hands regularly with for at least 20 seconds, using soap and water or use a hand sanitiser that contains at least 60 percent alcohol.
  • Wash your hands when you get home, arrive at other people’s homes, at venues or at work.
  • Wash your hands after blowing your nose, coughing, sneezing, or using the toilet.

Don’t cough or sneeze into your hands

  • Cover your nose or mouth with a tissue, then throw it away and wash your hands.
  • If you don’t have a tissue, cough or sneeze into your elbow or upper sleeve.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Do not share drink bottles, glasses, crockery or cutlery other than with people you live with.

Further information

Keep your distance – stay 1.5 metres away from people you don’t live with

  • Greet people with a smile or wave - don’t shake hands, hug or kiss as a greeting.
  • Stay 1.5 metres away from people you don’t live with.
  • Avoid crowds, especially indoors.
  • When waiting in line or walking through busy areas, be patient, give others space so they can give you yours.

For more information on staying safe doing your bit to slow the spread of coronavirus (COVID-19), see the Department of Health and Human Services Website.

What to Expect in the 2020 Winter Season

Even if you are already familiar with Falls Creek be sure to reacquaint yourself and make sure you understand the changes to operations and systems this season, as well as, how to keep yourself and others safe. In accordance with government guidance, current restrictions and the latest safety advice, we have implemented the following measures that will help ensure the health and safety of our guests and staff.

Online Purchasing:

  • You need to plan well in advance before visiting the resort this season. You will not be able to purchase resort entry or lift tickets in resort, instead, they will need to be purchased online in advance of your trip. Please print resort entry passes before coming to the resort so that they can be displayed on your windscreen.

Cash Handling: 

  • We will be encouraging use of contactless payment (think tap and go) and minimising cash handling in resort as much as possible. Many businesses may not even allow cash transactions at all. Please ensure you are prepared to cover your expenses during your time in resort under these new conditions.

Hygiene and Cleaning:

  • The resort has put in strict measures to keep you safe and healthy during your visit. Businesses within the resort are frequently cleaning and disinfecting high touch surfaces and hygiene stations will be provided at entrances, throughout venues and in public toilets. Please ensure you practice good hygiene.

Physical Distancing:

  • The number of people in locations at any one time will be controlled and physical distancing between guests on the mountain, including chairlifts will be controlled. There will also be limitations about how much time can be spent in each venue. This will be advised by the establishment via their websites and signage at the venue.

Contact Tracing:

  • We will be recording the names and phone numbers of each guest visiting the resort. This is a government directive so you can be contacted by the Department of Health and Human Services if there are any incidences of coronavirus in the resort.

Organisational Management:

  • Daily health screening will be undertaken in workplaces where physical distancing cannot be maintained or there are a large number of face-to-face interactions with the public. Every business in Falls Creek is also encouraged to complete a COVIDSafe work plan.

Rental Equipment:

  • Rental equipment will still be available for skis and snowboards and this equipment will be sterilised between customers. Some outlets are restricting helmet hire, so please check options with you rental provider before arriving in resort.

If you are feeling sick:

  • If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance and tell them if you also have a fever or a cough, sore throat or respiratory illness.
  • If you begin to feel unwell, and have a fever or a cough, sore throat, shortness of breath or respiratory illness you should self-isolate immediately Do not go to the medical centre if you have any coronavirus symptoms. Contact the 24-hour hotline 1800 675 398 or call your doctor and advise your symptoms and risk factors. They will determine if you need to be tested for coronavirus (COVID-19).

Frequently Asked Questions:

How will you be protecting the health and safety of guests, employees and the resort communities?

  • In accordance with government guidance, current restrictions and the latest safety advice, we have implemented a COVID Safe Operating Plan to guide our operations this season.

  • We will continue to operate within the Government’s regulations as and when they evolve relating to COVID-19 and resort operations. We are strictly following all advice from the Australian Department of Health and the Victorian Department of Health and Human Services. You can find these guidelines here.

  • We encourage you to download the COVIDSafe app which speeds up contacting people exposed to coronavirus (COVID-19). Click here to download the app.

How will physical distancing be enforced in the resort?

  • The number of people in locations at any one time will be controlled and physical distancing between guests on the mountain, including chairlifts will be controlled.
  • There will also be limitations about how much time can be spent in each venue. This will be advised by the establishment via their websites and signage at the venue.

What new hygiene and cleaning measures are being implemented?

  • The resort has put in strict measures to keep you safe and healthy during your visit.
  • Businesses within the resort are frequently cleaning and disinfecting high touch surfaces and hygiene stations will be provided at entrances, throughout venues and in public toilets. Please ensure you practice good hygiene.

What will you do if there is a COVID-19 case detected in the resort?

  • In the event of COVID-19 detection we will provide a coordinated response with the State Health Department. Although this process will be directed by the State Health department, it will likely involve isolation of the impacted guest or staff member and a trace and track procedure to identify all at-risk people who may also be required to enter a period of isolation.
  • The resort will follow the directions of the State health Department to undertake reactive cleaning and sanitation protocols.

How to Keep up to Date

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