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A.T.S FREQUENTLY ASKED QUESTIONS

These are the answers to some common questions around using the Accommodation Transfer Service

DO I NEED TO USE THE A.T.S?

Depending on where you are staying in the village you may want to consider using the Accommodation Transfer service. It all depends on how accessible your accommodation is and what you need to transport.

Falls Creek village is quite easy to get around via our fast-track walkways but there are some steep roads and stairs that may make things difficult if you have heavy luggage, small children or elderly people with you.

The best advice is to ask when booking your accommodation whether on-snow transport is required for the property. You can also contact the Accommodation Transfer Service on 03 5758 1203

HOW MUCH LUGGAGE CAN I TAKE?

A standard luggage allowance includes 2 pieces of luggage, 1 pair of skis or snow board (with boots and bindings) and 1 piece of hand luggage per person.

Excess luggage is charged at $7.00 per item.

Excess luggage is determined by every piece over the set allowance, we also sell large bags for $5.00 to put all of you extra groceries, bedding or miscellaneous items.

Please note that children under 5 are free however do not get a baggage allowance.

Don't forget Falls Creek has a licensed supermarket, so you can get all your supplies on-mountain. That makes your holiday at Falls just that little bit easier.

HOW DO I USE IT

  1. Head for the Accommodation Transfer Terminal - it is located on the Bogong High Plains Road as you drive into the resort with a large sign reading "Welcome to Falls Creek.”
  2. Reverse park into a space out front and unload your gear as directed onto a provided luggage trolley. An attendant will help you to a carpark once unloaded and return you to the Terminal via free shuttle.
  3. Head to the ticket office to purchase a ticket and book in your return pick-up time.
  4. Line up down the ramp to be allocated onto a vehicle.

CAN I JUST SEND MY LUGGAGE?

You can't send your luggage on its own but you can have just one able person ride with your entire group's luggage. Simply purchase a one way or return ticket and any excess items to your standard allowance will be charged at $7 per item.